Welcome to the LearnXpert Troubleshooting Guide. Here, you’ll find solutions to common problems you might while navigating our site or accessing course materials. If you can’t find a solution here, please contact our support team for further assistance.

1. Login Issues

Problem: Unable to log in or forgot password.

• Solution: Ensure you are using the correct email address and password. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. Follow the instructions sent to your email to create a new password.

2. Video Playback Issues

Problem: Course videos are not playing or are buffering.

• Solutions:
• Refresh your browser or try a different browser.
• Clear your browser’s cache and cookies.
• Ensure your internet connection is stable and fast enough for streaming.
• Disable browser extensions that may interfere with video playback.

3. Payment and Billing Issues

Problem: Issues with processing payments or accessing receipts.

• Solutions:
• Verify that the payment information entered is correct and up to date.
• Check if your bank or credit card has restrictions on online or international transactions.
• For receipt inquiries, visit the Billing section in your profile or contact our support for a duplicate receipt.

4. Course Access Issues

Problem: Enrolled in a course but can’t access it.

• Solutions:
• Ensure that the course enrollment was successful and check your email for a confirmation.
• Log out and log back into your account.
• Check if there are any restrictions or prerequisites mentioned for the course that you might not have met.

5. Account Settings

Problem: Unable to update profile information or settings.

• Solutions:
• Navigate to the Profile or Settings page from your account dashboard.
• Make the necessary changes and ensure to save the changes before leaving the page.
• If changes are not being saved, try updating your information from a different browser or device.

6. Mobile App Specific Issues

Problem: Experiencing issues with the LearnXpert mobile app.

• Solutions:
• Ensure your app is updated to the latest version available in the App Store or Google Play Store.
• Restart the app or your device.
• Uninstall and reinstall the app to resolve persistent issues.

Need More Help?

If you’re unable to resolve your issue with the provided solutions, please contact our support team for further assistance. You can reach us via:

• Email: support@learnxpert.co.uk
• Live Chat: Available on our website during business hours