Welcome to LearnXpert

At LearnXpert, we’re dedicated to providing you with a flexible and comprehensive online learning experience. Our courses are designed to fit your schedule, allowing you to learn at your own pace and receive a certification upon the successful completion of your coursework. This Learner Policy outlines the guidelines and procedures to ensure that you have a clear understanding of what to expect and what is expected of you as a learner.

1. Course Enrollment

   – Enrollment Process: To enroll in a course, simply register on our platform, browse the available courses, and select the one that meets your interests or needs. Enrollment can be completed by clicking the ‘Enroll Now’ button and following the prompts to complete the payment process.

   – Access Duration: Once enrolled, you will have lifetime access to the course materials. This allows you to progress at your own pace without the pressure of deadlines.

2. Course Participation

   – Learning Format: All our courses are self-paced. You can start learning immediately after enrollment and set your own schedule. Each course includes video lectures, readings, and interactive assignments.

   – Engagement Expectations: We encourage you to fully engage with all the course materials, participate in any optional discussions, and complete all quizzes and assignments to maximize your learning.

3. Certification

   – Earning Certificates: To earn a certificate, you must complete at least 100% of the course materials and pass the final assessment with a score of 80% or higher.

   – Certificate Issuance: Certificates are issued electronically within a week of course completion. You will receive an email notification with a link to download your certificate.

   – Validity and Recognition: Our certificates are recognized by industry leaders and can be added to your resume and LinkedIn profile.

4. Academic Integrity

   – Plagiarism Policy: We expect all submissions to be your own original work. You must not engage in plagiarism or any form of cheating.

   – Consequences of Cheating: Academic dishonesty, including plagiarism and cheating, will result in the immediate revocation of your certificate and possible expulsion from the course.

5. Technical Requirements

   – System Requirements: A stable internet connection, an updated web browser (Chrome, Firefox, Safari), and a capable device (computer, tablet, smartphone) are necessary to access our courses.

   – Technical Support: If you encounter any technical issues, please contact our support team at support@learnxpert.co.uk for assistance.

6. Accessibility and Accommodation

   – Commitment to Accessibility: We strive to make learning accessible to everyone. Our platform includes features designed for Learners with disabilities, including captioned videos and screen reader support.

   – Accommodations: If you need specific accommodations, please contact our accessibility team at accessibility@learnxpert.co.uk.

7. Withdrawal and Refunds

   – Withdrawal Policy: You can withdraw from the course at any time. However, access to course materials will be revoked upon withdrawal.

   – Refund Policy: Refunds are available within 14 days of enrollment if less than 10% of the course has been completed. To request a refund, email us at finance@learnxpert.co.uk.

8. Code of Conduct

   – Behavioral Expectations: We expect all Learners to behave respectfully and professionally in all interactions within the platform. This includes communication in forums and any live sessions.

   – Disciplinary Actions: Violations of our code of conduct may result in suspension of your account and loss of access to course materials.

9. Feedback and Complaints

   – Providing Feedback: We value your feedback and encourage you to share your learning experience with us via info@learnxpert.co.uk.

   – Handling Complaints: Complaints can be filed through our complaint handling portal, and we commit to addressing them promptly and fairly.

10. Privacy Policy

   – Data Use and Protection: We respect your privacy and are committed to protecting your personal data. Your data is used strictly for educational purposes and is not shared with third parties without your consent.

   – Third-Party Sharing: Information on third-party sharing is detailed in our Privacy Policy, accessible on our website.

11. Changes to Learner Policy

   – Notification of Changes: We may update this policy from time to time. All changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.

   – Effective Date: Changes will become effective as soon as they are posted on this site.

Contact Us

For any further questions or clarification regarding our Learner Policy, please don’t hesitate to reach out to our support team